Job Description
JD Sports is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands, seeking a Bilingual Customer Experience Representative to join their Vancouver HQ team. The role focuses on developing a best-in-class online experience for customers while ensuring exceptional customer service support and managing order processing to optimize satisfaction and retention rates. Responsibilities Responding to customer inquiries in a timely manner through all communication channels (phone, emails, live chats) Maintaining and updating customer orders and information as they occur Managing order processing in order to funnel orders to the appropriate channels for shipping and handling Creating and maintaining new customer support initiatives and strategies to increase revenue and retain existing customers Skills 1+ years of experience in a call centre environment or in the retail industry Full professional proficiency in both English and French Experience working in E-Commerce, Customer Service or Digital Sales Exceptional analytical and problem solving skills Proficient in Microsoft Excel and other Microsoft Office applications Ability to meet deadlines and work independently and as part of a team Highly organized and detail oriented with the skill to learn quickly, take initiative, and adapt easily to changes Benefits Flexible work environment – Includes hybrid work Benefits – Includes medical, optical, and dental Paid time off – Includes vacation, sick days, and holidays Store discount – Includes staff discount, family & friends discount Kitchen/ lunchroom area – Our in-house kitchen area includes communal snacks, hot stove, dishwasher, microwave, fridge, and coffee machine Travel perks – Includes exclusive hotel deals in major cities (Vancouver, Toronto, NYC, Los Angeles) Company Overview In 2021 JD Sports expanded into the Canadian market and you can now find us across British Columbia, Ontario, and Alberta. It was founded in undefined, and is headquartered in Vancouver, BC, CA, with a workforce of 501-1000 employees. Its website is