Job Description
- Job Description:
- Contact patients to explain our CCM program
- Answer questions about the program
- Offer patients an opportunity to enroll
- Manage the enrollment process to ensure a smooth transition to the Clinical team
- Educate potential patients on the benefits of the CCM program
- Retrieve patient information to determine suitability for the CCM program
- Interpret and explain information such as eligibility requirements, application details, pricing, and what to expect after enrollment
- Protect the security of patient information
- Comply with HIPAA and Medicare Fraud, Waste, and Abuse rules and regulations
- Requirements:
- Fluent in Spanish and English
- Familiarity with some medical terminology is a plus
- Exceptional B2C sales skills while employing active listening skills
- Cold-Calling in an outbound call center environment
- Meet productivity requirements established by the company
- Ability to accurately document call content and chart transcription with strong attention to detail
- Computer proficiency with the ability to learn new applications
- Ability to accurately type 40 words per minute
- High level of critical thinking and an ability to clearly articulate thoughts and ideas
- Benefits:
- Full benefits
- All necessary equipment provided
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