Job Description
Too Good To Go is a social impact company dedicated to fighting food waste. The Bilingual Partner Growth Specialist will manage partner relationships, optimize store operations, and utilize data analysis to enhance partner experiences and retention.
Responsibilities
- Drive store portfolio success through phone, email and text communication, to optimize store operations and take proactive measures to enhance the experience for your partners
- Build strong relationships by understanding partner priorities and needs while serving as a subject matter expert to proactively identify opportunities to grow supply and meals saved
- Conduct analysis of store performance based on KPIs and continuously manage proactive processes to identify growth opportunities, ensure a high retention rate, reduce refunds, and improve partner and customer experience
- Develop in-depth knowledge of our internal tools such as Looker, Salesforce, Ninja and MyStore
- Collaborate with Sales to ensure the successful onboarding of partners
- Contribute meaningfully to projects focused on improving key KPIs from start to finish with some manager and team support, completing call lists and campaign actions in a timely manner
- Have an in-depth knowledge of Too Good To Go’s internal operations and collaborate with marketing, finance, strategy & planning, product, and/or other teams to best support partner needs, as well as communicate feedback for improvements
- Work intimately with the Care Team on specific cases as a partner advocate to continuously help improve user experience + education
- Be a team player: offer coverage for other partner managers who are out of office, assist with projects, occasionally host weekly team meetings, etc
Skills
- Bilingual or business proficiency in Spanish
- Experience in a B2B client-facing role, such as Sales, Account Management or Customer Service
- Experience working with CRM platforms (e.g. Salesforce) data analytics platforms (e.g. Looker, Tableau) and Excel/Google Sheets
- Analytical and used to work with KPIs and targets
- Terrific talkers (and listeners) with the ability to effectively and quickly connect with partners over the phone
- A data-driven problem solver: putting your affinity for numbers and analytical mindset to use in identifying areas of opportunity
- Excellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners
- Excellent interpersonal and communication skills
- An empathetic and patient approach
- Autonomous and independent - you are able to schedule your time and juggle multiple tasks at a time
- A positive and proactive mindset, ready to adapt to the needs of a fast-growing organization and take initiative
- A team-player who is keen to learn, collaborate and bring your ideas to the table
- General knowledge of the food and/or hospitality industry
- General knowledge of tech marketplace/SAAS customer success principles
Benefits
- Flexible Work & Time Off
- Take 20 paid vacation days each year
- Take paid parental leave with top-up support
- Work abroad for up to 30 days a year
- 100% Employer paid health coverage options for employee (Includes medical EPO plan, dental, and vision)
- Get support through our Employee Assistance Program (EAP), which includes mental health care, legal and financial advice, child and eldercare, and more
- Stay active with monthly ClassPass credits and our bike mobility program
- Plan for your future with a 401K, including an employer-matched contribution
- Join regular social events and team celebrations
- Enjoy coffee and snacks in our welcoming office space
Company Overview
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