Job Description
MMC is hiring Remote Bilingual Customer Service Representatives to process Medicaid accounts. Bilingual Call Center Representatives Location: Remote Type: Temp to Perm Openings: 30 positions Pay Rate: • $15.00/hr. - Haitian Creole (8 openings) and Spanish (5 openings) - no differential • $16.00/hr. - Bengali, Asian dialects (Mandarin, Cantonese, Tagalog, Vietnamese, Fuzhou - 10 openings), and Russian (12 openings) Candidates must be able to read, write, and speak fluently in English and their designated second language. Work Schedule • Monday-Friday, 8:00 AM - 8:00 PM EST • Saturday, 10:00 AM - 6:00 PM EST (Some Saturday work required) Bring Your Own Device (BYOD) Requirements • Operating Systems: Windows 10 or MacOS Catalina (10.15) and above (up to MacOS 12.5 or newer) • Headset: USB plug-and-play wired headset with microphone and noise suppression (Bluetooth not permitted) • Internet: • Minimum 25 Mbps download (single user) / 50 Mbps (shared connection) • Minimum 5 Mbps upload speed (10 Mbps preferred) • Must use a direct Category 5 (Ethernet) connection to router (no mobile hotspots) • Chromebooks not permitted Key Responsibilities • Provide information and assistance for Medicaid Health Connection users. • Assist with eligibility and enrollment for Medicaid and Qualified Health Plans. • Respond to incoming enrollment service calls and provide accurate information or mail requested materials. • Educate clients on managed care options and assist in health plan selection. Experience: • Minimum 2 years of customer service or human services experience (call center preferred). • Clear, courteous, and professional verbal and written communication abilities. Education • High school diploma or equivalent required. If Interested: Complete the steps below. • Internet Speed Test: Use to verify your connection. • Computer Specifications: Confirm your device meets the processor and storage requirements. • Smartphone: Ensure you have an Android or Apple smartphone capable of installing necessary applications. • Headset: Verify you have a suitable wired headset. • Storage: Confirm at least 30GB of free space on your device. • Send screenshots and information in one email and send to: [email protected] Job Type: Full-time Pay: $15.00 - $16.00 per hour Expected hours: 40 per week Benefits: • Dental insurance • Health insurance • Vision insurance • Work from home Application Question(s): • Can you speak any of the secondary languages listed fluently in addition to English? • Do you have the device specifications listed? • Do you have minimum 2 years of call center customer service or human services experience in the last 3 years? Work Location: Remote Apply tot his job