Job Description
About Us
HostMy is a growing, Knoxville-based provider of B2B hosted telephone services, delivering best-in-class Hosted PBX/VoIP solutions tailored to small and mid-sized businesses. Our commitment to quality, reliability, and customer satisfaction has positioned us as a leader in our space.
Position Overview
We are seeking a Billing and Contracts Administrative Assistant (BCAA) to support our operations team in reviewing new and existing customer contracts, assisting with billing matters, and responding to client inquiries. This is a critical role that ensures our contract and billing processes run smoothly and that customer concerns are addressed with accuracy and care. The BCAA will also assist company administrators with a range of special projects and administrative duties.
- Key Responsibilities
- Review new customer contracts and monitor upcoming terminations
- Calculate and communicate early termination fees
- Coordinate return of company-owned equipment
- Assist with adjustments to customer accounts
- Investigate and resolve discrepancies in contracts and billing
- Respond to customer inquiries regarding their contracts and monthly invoices
- Research compliance requirements at the state and municipal level
- Provide administrative support, including:
- Preparing agendas
- Scheduling and coordinating travel arrangements
- Conducting research and compiling data
- Qualifications & Skills
- Strong interpersonal, active listening, and attention to detail skills
- Professional, helpful attitude and calm under pressure
- Ability to interpret and explain contract terms
- Proficient in Google Docs and general office software
- Quick learner with strong problem-solving skills
- Comfortable working independently from a home office
- Flexible and adaptable with day-to-day responsibilities
- Additional Requirements
- Must successfully pass a background check
- Pre-employment drug testing is required
- Benefits
- 401(k) with matching
- Health insurance
- Dental insurance
- Health savings account (HSA)
- Paid time off
- Schedule
- Monday to Friday
- Remote/Work from home
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
- Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
Work Location: Remote
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