Job Description
EPIC Insurance Brokers & Consultants is one of the fastest-growing firms in the insurance industry, headquartered in San Francisco with over 3,000 employees nationwide. They are seeking a Claims Liaison to manage claims communication between clients, customs brokers, and surety partners, ensuring efficient service and support for U.S. Customs Bond products.
Responsibilities
- Provide day to day service and support for U.S. Customs Bond products
- Act as a primary liaison managing the claims communication between the Importer of Record, Customs Brokers, and our surety partners
- Serve as the primary conduit for bond claims and subrogation matters, including facilitating and auditing documentation, tracking claim status and seeking reimbursement
- Build and maintain strong relationships with Customs Broker clients and Surety Partner
- Assist bond underwriters with servicing existing clients and delivering high quality client service
- Support underwriting activities by collecting required information, performing data entry, and helping evaluate risk factors
- Organize, monitor and manage bond and claims files to ensure accuracy, follow ups and compliance
- Coordinate the creation and delivery of materials for clients, prospects, and internal stakeholders
Skills
- 1 plus years of Claims experience required
- Strong verbal and written skill essential
- Exceptional Attention to Detail, Proactive Demeanor, Technical Proficiency in software such as Excel, Word and Adobe
- Organizational Skills & Time Management with ability to manage multiple tasks in a fast-paced environment while delivering quality results in a timely manner
- Bachelor's Degree
Benefits
- Generous Paid Time off
- Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
- Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
- Generous employee referral bonus program of $1,500 per hired referral
- Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
- Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
- Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
- Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
- Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
- 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment.
- EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
Company Overview
Company H1B Sponsorship
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