Job Description
KeyBank is a client-focused organization that values professional and courteous service to its business clients. The Business Credit Card Collections Specialist will engage with clients via phone to resolve account delinquencies and provide solutions-oriented service. Responsibilities Communicate with clients primarily by phone to help resolve account delinquencies Provide courteous and effective service, offering solutions to bring accounts current Handle high transaction volumes accurately and efficiently Meet established production goals and deadlines Manage and diffuse challenging client situations independently Collaborate as part of a team and assist in training new staff as needed Skills High School Diploma or GED equivalent Minimum 1 year of customer service experience Excellent verbal and written communication skills Strong interpersonal and leadership abilities Ability to work independently and as part of a team Proficient in handling pressure and meeting deadlines Analytical skills for research and problem solving Exceptional attention to detail Demonstrated ability to handle multiple tasks accurately Previous experience training or mentoring others Adaptability to changing environments Benefits Medical Dental 401K Company Overview At KeyBank we’ve made a promise to our clients that they will always have a champion in us. It was founded in 1849, and is headquartered in Cleveland , Ohio, US, with a workforce of 10001+ employees. Its website is