Job Description
About the position We are seeking a highly analytical and technology-forward Business Process Improvement Supervisor to join our team. The ideal candidate will bridge the gap between business operations and technology, leveraging data analytics, automation tools, and Lean Six Sigma methodologies to streamline workflows, improve efficiency, and reduce operational costs. This role is responsible for diagnosing "as-is" processes, designing "to-be" workflows, and driving the implementation of technology-driven solutions. Additionally, this position will supervise direct reports and foster a culture of continuous improvement. Responsibilities • Process Analysis & Redesign: Evaluate current business workflows to identify bottlenecks, redundancies, and inefficiencies. • Technology & Automation Implementation: Identify opportunities to implement technology solutions to streamline operations and enhance productivity. Lead & drive Technology initiatives. • Data Analytics & Reporting: Design, sustain, and analyze dashboards and KPI boards to surface performance issues and validate process improvements. • Leadership & Coaching: Supervise and mentor direct reports, reviewing their work and supporting their professional development. • Documentation & Change Management: Create user-friendly SOPs, process maps, and training materials. Lead cross-functional teams through change, ensuring user adoption. Requirements • Experience: 3–5+ years in business process improvement, operations analysis, or a related role. • Knowledge of Lean Six Sigma. • Leadership: Proven experience in coaching, guiding, or supervising staff. • Technology: Proficiency in CargoWise; experience with driving automation by leveraging technology; advanced proficiency in Microsoft Excel, including complex formulas, functions, and macros. Benefits • Medical/prescription drug coverage • Dental coverage • Vision coverage • Flexible Spending Account • Health Savings Account • Dependent Care Flexible Spending Account • Basic and Supplemental Life Insurance & Accidental Death and Dismemberment • Disability Income Protection Plan • Employee Assistance Program • 401(k) retirement program • Vacation • Paid Holidays and Personal time • Paid Sick and Family and Medical Leave time as required by law • Discounted Employee Stock Purchase Program Apply tot his job
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