Job Description
HR Assistant- Corporate Travel Agent
Basic Purpose and Objective:
The Corporate Travel Agent works together with the team to produce extraordinary results. This individual is also expected to be knowledgeable of the Global travel policy to satisfy compliance of all travellers and assist with meeting planning needs.
Location: Remote
Hours: 9am-6pm US ET
Hiring Requirements:Knowledge, Skills and Abilities:
" Knowledge of airline / Hotel / rental car reservations systems an advantage
" Negotiating contract rates for meeting space, sleeping rooms, catering, A/V, working with group housing bureaus, and payment information
" High quality customer service skills
" Ability to handle multiple tasks simultaneously
" Good verbal and written communication skills
" Must be able to adapt to change
" Excellent attention to detail
" Ability to work independently and on a team
Education and Experience
" High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
" 2 5 years of experience in corporate travel coordination, travel agency operations, or administrative support. Some knowledge in the use of GDS systems preferably Sabre
" Proficient with Microsoft packages including Teams, Excel, PowerPoint, Word, OneNote, Outlook.
" Experience with on-line booking Tools
Primary Accountabilities
Work with and assist the travel team as required with day-to-day tasks including but not limited to:
" Assists in negotiating contract rates for meeting space, sleeping rooms, catering, A/V, working with group housing bureaus, and payment information.
" Research lowest fare alternatives to reduce overall cost in all phases of the employee s travel while remaining organized and patient while providing outstanding customer service.
" Enforcing travel policy compliance while fulfilling travel requests. Reserve all airline reservations car and hotel for all employees including New Hires, Recruits and Relocations.
" Maximizing the use of GDS technology for all transactions.
" Verifying if a visa or other documentation is required for all nationalities.
" Managing Get There (Online Booking Tool) complaints / issues and promptly reporting to Travel Manager for resolution.
" Call hotels for last minute cancellations.
" GDS Queue work.
" Email communications.
" Ensures travel policy compliance.
" Ability to work in call center environment
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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