Business Solutions & Change Mgmt Analyst

International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. The role involves providing consulting and business support to client groups, managing requests, and ensuring high-quality service excellence.

Responsibilities

• Managing the intake, review, prioritization, and assignment of daily requests from Client and Operations teams
• Intercepting, researching, and resolving requests as applicable
• Maintaining client and BSCM documentation
• Preparing client communications as assigned
• Contributing to project and implementation plans and related documentation
• Providing client service support to Client Account Teams and Operations
• Performing ad‑hoc environment setup
• Maintaining implementation utilities, departmental processes, procedures, and checklists
• Coordinating fund mergers, rollovers, and conversions
• Activating new functionality, including environment setup, testing, and implementation
• Managing direct client meetings to discuss new ideas and solution approaches to achieving client goals
• Overseeing complex fund launches
• Coordinating fund reorganizations and restructures
• Conducting code testing as required
• Creating and supporting SOWs and HLEs
• Completing tasks requiring advanced skills that fall outside standard day‑to‑day operations
• Managing new fund set-ups and modifications

Skills

• Skilled in maintaining structured logs for tracking issues, action items, risks, queries, and resolutions
• Experienced in supporting project teams during strategic meetings and producing clear meeting notes
• Comfortable organizing, managing, and filing project documentation in a centralized repository
• Clear and effective communicator, both verbally and in writing
• Proven customer‑relationship and client‑service capabilities
• Strong analytical mindset, with experience identifying business problems, evaluating data, and documenting accurate solutions
• Adept at research and information gathering
• Demonstrated innovation and a continuous‑improvement approach
• Shows initiative and takes proactive action when needed
• Solid working knowledge of iFAST, iFAST Web Plus, APIs, AWD, Datamarts, and related IFDS systems
• Client‑focused approach, including gathering business information and supporting problem resolution
• Effective at organizing work and managing shifting priorities within defined timelines
• Results‑driven, with a consistent track record of achieving performance expectations
• Clear written and verbal communication skills
• High attention to detail
• Comfortable working with deadlines
• Commitment to high‑quality work
• Creative thinker able to explore new ideas, approaches, and solutions
• Working knowledge of iFAST Web Plus
• Experience with additional iFAST products
• Familiarity with IFDS processes and documentation standards
• CSC and/or IFIC Operations & Procedures coursework (asset)
• Understanding of mutual funds and the broader financial services industry
• Exposure to ITIL methodologies
• Knowledge of iFAST systems, iFAST Surround Products, and Microsoft applications

Benefits

• Total Rewards: IFDS offers a comprehensive, competitive compensation & benefits package
• Work-Life Balance: IFDS offers a hybrid work environment with our office located in the downtown core within walking distance to Union Station and the PATH
• Professional Development: IFDS offers continuous learning opportunities, leadership development & training programs
• Inclusive Culture: Our inclusive work environment supports equity and values diversity
• Wellness Programs: Access to a variety of wellness initiatives, mental health support, and employee assistance programs
• Community Engagement: Participate in volunteer opportunities and give back to our community through our various social care programs

Company Overview

Apply To This Job

Ready to Apply?

Don't miss out on this amazing opportunity!