Job Description
Title: Call Center Agents
Location: Walton Hills United States
Brand Name: Great Day Improvements (Corp/MFG)
Category: Call Center
Min: USD $15.00/Hr.
Max: USD $16.00/Yr.
Job Description:
Overview
CALL CENTER AGENTS - TWINSBURG, OHIO
PAID TRAINING, Up to $18 HOURLY, PTO & BENEFITS - FULL TIME POSITION
FULL TIME MORNINGS, EVENING & WEEKEND POSITIONS STARTING: $17 HOURLY + BONUSES FOR DAYS & $18 + BONUSES FOR EVENINGS
IMMEDIATE HIRES AVAILABLE!!!!! Must be willing and able to TRAIN & work at our Twinsburg, OH Corporate office
Great Day Improvements is GROWING! We are seeking friendly upbeat people to join our Customer Care Team!
Our Customer Care Specialists are the first point of contact with customers and are responsible for the BEST first impression!
Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our Design Consultants.
We are seeking FULL TIME - MORNINGS, EVENINGS & WEEKENDS
HOURS:
MORNING HOURS - IN OFFICE: MONDAY - FRIDAY 8:30 AM - 5:00 PM / WEEKEND ROTATION ARE REMOTE
EVENING HOURS - REMOTE: MONDAY-THURSDAY 1:00 PM - 9:30 PM, FRIDAY 11:30 AM - 8:00 PM / WEEKEND ROTATION
Responsibilities
Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department.
Provide an exceptional customer experience with each call.
Accurate entry of customer's information into our database to set each appointment.
Make outbound calls to potential customers as necessary for various follow-up initiatives.
Additional administrative duties as required.
Qualifications
Exceptional verbal and written communication skills
Exceptional listening and problem-solving skills
Must be very well organized
Ability to speak clearly and concisely over the phone
Ability to multi-task (talk and type simultaneously) and overcome objections
Upbeat, positive and professional attitude - a team player
Must genuinely enjoy helping customers
Proficiency with computers is required along with an aptitude to learn our phone and database systems
Accuracy and attention to detail are must-have traits
Reliable attendance and punctuality
PAID TRAINING - EQUIPMENT SUPPLIED
Must have high-speed internet connection
Must be self-disciplined to stay on task
Must have ability to speak with customers without any major background noise or distractions while on the phone
Must be willing and able to TRAIN & work at our Twinsburg, Ohio office
GDI is an Equal Employment Opportunity Employer
#INDGDICCA
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