Job Description
Job Summary
- Progressive Technology is seeking enthusiastic and customer-focused individuals to join our Call Center Chat Support team. As a remote Chat Support Representative, you will be the first point of contact for our customers, providing assistance through real-time chat. This position is ideal for candidates who are tech-savvy, empathetic, and driven to deliver top-notch customer experiences—all from the comfort of your home.Key Responsibilities
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- Provide timely and accurate responses to customer inquiries via live chat.
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- Handle multiple chat conversations simultaneously with speed and professionalism.
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- Troubleshoot customer issues efficiently, escalating to higher-level support when necessary.
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- Maintain detailed and accurate records of all interactions in the system.
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- Collaborate with team members and management to improve customer service practices.
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- Stay updated on company products, policies, and updates to ensure consistent information delivery.
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- Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction, and resolution rate.
- Required Skills and Qualifications
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- Excellent written communication and grammar skills.
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- Fast and accurate typing speed (minimum of 40 WPM).
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- Strong problem-solving abilities and logical thinking.
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- Ability to multitask in a high-paced environment.
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- Basic understanding of CRM and chat software tools.
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- Professional demeanor with a positive attitude.
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- Reliable internet connection and quiet work environment.
- Experience
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- Minimum 1 year of experience in customer service, preferably in a chat or call center environment.
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- Remote work experience is an asset but not required.
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- Experience in technology or telecommunications sectors is a plus.
- Working Hours
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- Full-time position (40 hours/week)
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- Flexible shift availability, including weekends and holidays
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- Multiple shift windows available to accommodate various time zones
- Knowledge, Skills, and Abilities
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- Knowledge of customer service principles and best practices
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- Comfortable using digital tools and cloud-based communication platforms
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- High attention to detail and ability to follow processes accurately
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- Self-motivated and capable of working independently with minimal supervision
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- Strong organizational skills and time management
- Benefits
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- Competitive hourly pay
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- Paid virtual training
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- Work-from-home setup allowance (conditions apply)
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- Health, dental, and vision insurance (eligibility after probation)
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- Paid time off and holidays
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- Opportunities for internal growth and promotions
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- Supportive team culture and ongoing learning opportunities
- Why Join Progressive Technology?
At Progressive Technology, we believe in empowering our employees to grow, succeed, and make a difference from wherever they are. Join a dynamic and innovative company that values its people and promotes a healthy work-life balance. Your voice matters here—and your career path is only limited by your ambition.
How to Apply
Ready to start your work-from-home career with us?
Submit your updated resume and a brief cover letter outlining why you are a great fit for this role to us. Subject: Application – Chat Support Representative
Only shortlisted candidates will be contacted for the next steps. We look forward to hearing from you!
Apply Now
Apply Now