Job Description
We're seeking a highly skilled and personable Call Center Customer Service Collector to join our team at U.S. Bank. As a key member of our customer service team, you will utilize your exceptional communication and negotiation skills to provide top-notch service to our customers and drive business results.
Job Overview
In this role, you will work in a fast-paced environment, interacting with a wide variety of customers, receiving inbound calls, and using an outbound dialer system. You will provide excellent customer service, critical thinking, and solution-focused support to our customers, while also educating and arranging repayment schedules to meet department goals and deadlines.
Key Responsibilities
- Interact with customers, providing exceptional service and support
- Utilize critical thinking and problem-solving skills to resolve customer issues
- Educate customers on repayment options and arrange schedules to meet department goals
- Perform collection activities in accordance with state and local collections laws
What We Offer
We offer a competitive salary of $20/hour, plus a lucrative incentive plan, as well as a comprehensive benefits package, including:
- Medical, dental, and vision coverage
- 401(k) with company match and employer-funded pension plan
- Paid vacation and holidays
- Tuition reimbursement and career advancement opportunities
Requirements
To be successful in this role, you will need:
- High school diploma or equivalent
- Minimum one year of experience in collections and/or customer service activities
- Strong customer service and communication skills
- Ability to work in a fast-paced environment and meet deadlines
How to Apply
If you're passionate about providing exceptional customer service and are looking for a challenging and rewarding role, please click the "Apply Now" button to submit your application. We can't wait to hear from you!
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