Job Description
Call Center Representative – Non-Emergency Medical Transportation (NEMT) Remote Position – Kansas Residents Only Serving Communities Nationwide Schedule: Full-Time | [Day / Evening / Weekend Availability] Connecting Communities to Care-From Right Here in Kansas From your home in Kansas, you'll play an important role in helping individuals across the country access the medical care they need. As a Remote Call Center Representative on our Non-Emergency Medical Transportation (NEMT) team, you'll be a calm, compassionate voice for members nationwide who rely on us to get to and from medical appointments safely and on time. This role combines meaningful, people-focused work with clear structure and strong support. While our team members are based in Kansas, the impact of their work reaches communities across the U.S. What You'll Do • Answer inbound calls with empathy, patience, and professionalism • Schedule, confirm, and update non-emergency medical transportation rides • Serve members located throughout the country with respect and understanding • Follow all client-specific policies and procedures, along with local, state, and federal regulations • Verify member eligibility and trip details using internal systems • Accurately document ride requests, changes, and cancellations • Communicate effectively with transportation providers and healthcare facilities • Stay calm, supportive, and solution-focused when assisting members with changing needs • Meet quality, accuracy, and customer service performance standards What We're Looking For • Must reside in the state of Kansas and be able to work remotely from a secure home environment • High school diploma or equivalent • Customer service or call center experience preferred (healthcare or transportation experience is a plus) • Strong communication and active listening skills • Ability to consistently follow detailed policies and compliance requirements • Reliable, self-motivated, and comfortable working independently • Basic computer proficiency and ability to navigate multiple systems Why You'll Love Working With Us • Nationwide Impact - Support individuals and families across the U.S. • Remote Work, Kansas-Based Team - Work from home while staying connected to a supportive group • Positive, People-First Culture - Teamwork, respect, and encouragement are core values • Purpose-Driven Work - Every call helps someone access essential healthcare Join Our Team If you live in Kansas and want a remote role where your work truly matters - supporting communities nationwide while working in a structured, supportive environment - we'd love to hear from you. Apply today and help keep healthcare moving. Apply tot his job