Job Description
BC Forward is looking for Call Center Representative - Remote IN in Indianapolis, IN 46241
About BCforward
Founded in 1998, BCforward is a Black-owned global leader in workforce management and digital product delivery solutions, headquartered in Indianapolis, IN. With a worldwide team of over 6,000 consultants, BCforward is dedicated to empowering human potential through its core values: People-Centricity, Excellence, and Diversity.
As an industry pioneer, BCforward provides a best-in-class workplace, fostering a culture of accountability, innovation, and optimism. Committed to equal opportunity employment, the company champions diversity and inclusion, striving to create a positive impact for its clients, employees, and communities.
- Position Title: Call Center Representative - Remote INLocation: 2670 Executive Drive, Indianapolis, IN 46241Anticipated Start Date: 10/17Expected Duration: 3- 12 months (based on the Workload)Job Type: Contract with possible extensionPay Rate: $17.00/hr on W2Note:
- The first three days will require onsite presence for induction/training.
- Remote work begins after the initial training period.
- Must have personal transportation to commute during the onsite training.
Job Description:
Primary Purpose:
To expedite the claims application process, ensure proper case assignment, and serve as the primary customer liaison to address and resolve issues or questions effectively.
- Essential Functions and Responsibilities:
- Serve as the primary point of contact for customers, resolving issues related to the claims application process and services.
- Communicate clearly and professionally with customers via telephone and/or written correspondence regarding all aspects of the claims process.
- Educate and inform customers about required documentation, processing timelines, payment details, and claim status through verbal and written communication.
- Accurately input application information into the claims management system, meeting internal and external customer requirements.
- Assign new claims to the appropriate claims handler.
- Redirect customer inquiries to the correct department or personnel.
- Foster and maintain a quality service culture within the Customer Service Team.
- Ensure attendance during scheduled work hours.
- Additional Functions and Responsibilities:
- Perform other duties as assigned.
- Support the organization's quality programs.
- QualificationsEducation & Licensing:
- High school diploma or GED required.
- Experience:
- At least one (1) year of customer service experience preferred, or an equivalent combination of education and experience.
- Experience in an inbound call center is highly desirable.
- Skills & Knowledge:
- Strong understanding of disability plan eligibility, coverage, and benefits.
- Excellent customer service and interpersonal skills.
- Exceptional oral and written communication skills, including the ability to present information effectively.
- Proficiency in PC operations and Microsoft Office applications.
- Strong organizational and time management skills.
- Ability to thrive in a team-oriented environment.
- Demonstrated ability to meet or exceed performance benchmarks.
Onboarding Address : 9777 N. College Ave, Indianapolis, IN 46280
Job Types: Full-time, Contract
Pay: $17.00 per hour
Expected hours: 40 per week
- Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Location:
- Indianapolis, IN 46241 (Required)
Work Location: Remote
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