Job Description
High-impact, hybrid role in a fast-growing home care business.
Work directly with caregivers and clients to deliver white-glove service and keep operations running seamlessly.
Location: Needham, MA (Hybrid)
Compensation: ~$60,000
Role Summary
This role sits at the center of a home care operation, coordinating caregivers, supporting clients, and driving day-to-day execution. You’ll work across scheduling, communication, and operations in a fast-paced, service-oriented environment where responsiveness and organization are critical.
Core Responsibilities
- Caregiver Coordination
- Primary point of contact for caregivers during office hours
- Manage onboarding, schedules, and communication
- Ensure accountability, reliability, and responsiveness
- Client Coordination
- Deliver white-glove service to clients and families
- Handle schedule changes and caregiver fit
- Partner with our clinical team
- Resolve issues quickly and professionally
- Operations & Administration
- Support billing
- Maintain accurate systems and records
- Execute workflows with precision
- Assist with ad hoc operational projects
- What We’re Looking For
- Positive, professional, and highly personable
- Strong communicator (phone + in-person)
- Highly organized with strong attention to detail
- Able to manage multiple priorities in a fast-paced environment
- Comfortable stepping in for urgent needs (call-outs, client issues)
- Tech-savvy with strong Microsoft Office skills (Excel, Outlook, Teams)
- Comfortable using scheduling, payroll, and CRM systems
- Practical, business-minded approach to problem-solving
- Hybrid: 3–4 days in-office (Needham), 1–2 days remoteQualifications
- Bachelor’s degree required
- Home care, healthcare, or service industry experience preferred
- Scheduling, coordination, or customer-facing experience helpful
- Pay: $60,000.00 per yearBenefits
- Paid time off
- Work from home
- People with a criminal record are encouraged to applyApplication Question(s)
- This role requires balancing caregivers, clients, and operations in a fast-paced home care environment—how does this align with your past experience, and what aspects of the role most interest you?
- Education:
- Bachelor's (Required)
- Ability to Commute:
- Needham Heights, MA 02494 (Required)
Work Location: Hybrid remote in Needham Heights, MA 02494
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