Job Description
Company Description: RAKwireless is a market leader in the evolving IoT landscape, dedicated to eliminating design complexity and accelerating time-to-market for underserved and emerging markets, including open-source and industrial communities. Based in Shenzhen, China, with R&D centres in Taiwan, Beijing, and Xi'an, we create easy-to-deploy solutions and modular IoT products accessible to all. Our global team, with collaborators across Asia, Europe, Latin America, and North America, focuses on high-performance, energy-efficient solutions using innovative modular components and a unified software interface. Our “IoT Made Easy” philosophy ensures cost-efficient, easy-to-use solutions that are developer tested and enterprise-ready. Job Title: Channel Operations Specialist Location: 100% Remote Schedule: 9 am to 6 pm GMT+8 Requirements Key Responsibilities: Support the rollout of new initiatives and programs for channel partners Coordinate partner requests, inquiries, and support tickets to ensure timely resolution Maintain communication and follow-ups with partners to foster strong relationships Prepare reports and track key operational metrics Collaborate with internal teams to improve processes and support business objectives Help manage schedules and ensure timely execution of partner-related activities Required Skills Strong communication skills: Clear and professional English (spoken and written) Organized and detail-oriented: Able to manage multiple tasks and priorities effectively Customer/partner-focused: Able to provide excellent support and maintain positive relationships Tech-savvy: Comfortable using CRM platforms or partner management systems, with hands-on experience in Zendesk or similar ticketing platforms Problem-solving skills: Able to handle requests and issues efficiently Prior experience in channel operations, partner support, or related roles is preferred (2+ years) Self-motivated and proactive: Able to work independently and suggest improvements