Job Description
Job Summary HR Service Jobs is seeking a highly motivated and customer-focused Chat Support Executive (Night Shift) to join our dynamic remote support team. In this role, you will serve as the first point of contact for our customers, handling real-time inquiries through chat with professionalism and efficiency. If you thrive in a fast-paced virtual environment, are tech-savvy, and possess strong communication skills, we encourage you to apply. Key Responsibilities • Respond promptly and professionally to customer queries via live chat platforms. • Resolve product or service problems by clarifying the customers complaint and determining the cause of the issue. • Escalate complex concerns to the appropriate departments when necessary. • Maintain up-to-date knowledge of company products, services, and policies. • Document interactions accurately in the system with attention to detail. • Meet or exceed performance KPIs including response time, resolution rate, and customer satisfaction. • Provide support to international customers across various time zones. • Collaborate with cross-functional teams to ensure consistent and high-quality service. Required Skills and Qualifications • Excellent written communication skills in English. • Ability to multitask and manage time effectively. • Familiarity with customer support software, chat systems, and CRM tools. • Strong problem-solving skills and attention to detail. • A reliable internet connection and a distraction-free home office setup. • A calm and empathetic approach to dealing with frustrated or upset customers. • Typing speed of at least 35+ WPM with high accuracy. Experience • Minimum 6 months to 2 years of experience in customer support, preferably in a chat-based environment. • Freshers with excellent English writing skills and the right attitude will also be considered. Working Hours • Night Shift (9:00 PM to 6:00 AM IST) • Monday to Saturday (1 day off per week – rotational) • Flexibility to work on weekends and holidays as required. Knowledge, Skills, and Abilities • In-depth understanding of customer service practices and conflict resolution. • Knowledge of help desk systems and chat tools (e.g., Zendesk, Freshdesk, Intercom). • Adaptability to changing technologies and processes. • Ability to work independently with minimal supervision. • Comfortable handling high volumes of customer inquiries during peak hours. Benefits • Competitive monthly salary with night shift allowance. • Paid training and onboarding support. • Performance-based bonuses and incentives. • Work from the comfort of your home. • Growth opportunities within a rapidly expanding team. • Health & wellness programs (where applicable). • Certificate of experience after completion of tenure. Why Join HR Service Jobs? At HR Service Jobs, we believe in delivering excellence through a people-first approach. Our supportive and inclusive remote work culture empowers employees to succeed, grow, and innovate. We offer flexible work conditions, meaningful responsibilities, and a chance to be part of a global support ecosystem that values your contribution every day. How to Apply If you are enthusiastic about delivering outstanding customer experiences and are ready for a rewarding night shift opportunity, we want to hear from you! To apply, send your updated resume to us Subject Line: Application for Chat Support Executive – Night Shift