Client Experience Lead

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Job Summary of Client Experience Lead:

This position plays a vital role in supporting front-end operations and delivering outstanding customer experiences. This individual will lead day-to-day customer service activities while modeling professionalism, encouraging team collaboration, and ensuring a customer-first approach across all interactions. The role requires leadership capabilities, a solutions-focused mindset, and a commitment to maintaining operational efficiency and friendly service standards.

Oversee and enhance customer support activities at the front end of the store, promoting a welcoming and well-maintained ambiance.
Emphasize the significance of Burlington’s customer-first mindset to front-end staff members and foster a culture that reflects this philosophy.
Manage register transactions and promptly resolve customer concerns in a professional and efficient manner.
Foster quick and amiable checkouts by guiding the team through coaching and hands-on support.
Facilitate the organization of team members’ break and meal timings while upholding store coverage criteria.

Applicants must be willing to work flexible hours, which could include early mornings, evenings, weekends, and holidays.
Competent leadership skills and the knack for motivating team members in a swiftly evolving environment.
Effective at addressing problems, communicating well, and providing top-notch customer service.
Competent in lifting boxes of 40 pounds or more and being able to stand or walk for extended periods without difficulty.

Competitive compensation per hour paired with the possibility of choosing flexible work hours.
Employee merchandise discount.
Qualification for healthcare benefits and the 401(k) option is linked to the hours committed to work.
Sick leave with pay and holidays as outlined by law.
After one year of service, staff members become eligible for up to four hours of paid time off annually.
Availability of training and development opportunities to nurture growth and learning.

Salary:

$13.00 per hour

About Burlington:

Burlington Stores, Inc. is a nationally recognized off-price retailer with over 1,000 locations across the United States and Puerto Rico. Focused on delivering exceptional value to customers, Burlington is committed to diversity, associate development, and a strong community presence. The Burlington fosters a collaborative, inclusive environment where associates can thrive and make a meaningful impact every day.

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