Job Description
Neurealm (formerly GS Lab | GAVS) is the right-sized partner for Engineering, Modernization,
and RunOps, blending human intelligence with the latest technologies to help businesses across
industries such as Healthcare and Technology, make smart progress. With offerings in Digital
Platform Engineering, Data, AI, Cybersecurity, and Technology Operations, and delivery centers
in India and the US, we empower 250+ global enterprises. Driven by an engineering mindset and
powered by Neurealm Labs—our innovation engine—we transform ideas into real-world impact
through new-age offerings, solutions, frameworks, and accelerators. Our strong technology
alliances and academic partnerships further power the future-ready ecosystems we build for our
clients.
Please visit us at www.neurealm.com
Overview:
We are seeking an experienced Client Partner, Healthcare to lead and drive revenue growth,
optimize gross margin, and manage complex client relationships within the payer market.
This leadership role focuses on digital transformation, product development, and infrastructure
improvements . The ideal candidate will have a proven track record of managing large accounts
and will work with the latest technologies to improve client outcomes and grow business within
the Healthcare BU.
Key Responsibilities:
Strategic Leadership & Client Relationship Management:
o Lead and manage key client relationships for top-tier Healthcare clients (payers)
serving as a senior-level point of contact and trusted advisor.
o Develop and implement strategies to meet client business objectives, ensuring
long-term satisfaction, retention, and growth.
o Build and nurture strong relationships with C-suite executives, ensuring alignment
on business goals and technology initiatives.
Revenue Growth & GM Optimization:
o Oversee and manage multi-million accounts, driving the identification of new
revenue streams and expanding business opportunities within existing accounts.
o Focus on optimizing gross margin (GM) by identifying opportunities to reduce
costs while enhancing service offerings, operational efficiency, and product
quality.
o Collaborate with cross-functional teams (sales, finance, product) to maximize
revenue growth and profitability while maintaining a high level
of client satisfaction.
Digital Transformation Leadership:
o Lead clients through their digital transformation journeys, implementing the
latest technologies to streamline operations, enhance product development, and
improve overall business performance.
o Advise clients on the best use of emerging technologies to improve business
processes, reduce time-to-market, and elevate product offerings.
o Ensure seamless integration of digital solutions across client infrastructures,
aligning with client goals and strategic initiatives.
Product Development & Infrastructure Experience:
o Leverage your expertise in product development to support clients in the
creation and optimization of healthcare products, from ideation to
commercialization.
o Work with clients to improve their infrastructure, ensuring it is scalable, efficient,
and aligned with industry best practices.
o Manage the end-to-end product development lifecycle, from planning and design
through to implementation, ensuring high-quality outcomes and
meeting client specifications.
Client Success & Reporting:
o Regularly present comprehensive progress reports to clients and internal
stakeholders, focusing on revenue growth, GM optimization, and the impact of
digital initiatives.
o Ensure that client expectations are consistently exceeded, and address any
challenges or concerns to sustain strong, long-term relationships.
o Provide clients with strategic recommendations based on a deep understanding of
the market, competitive landscape, and technological advancements.
Qualifications:
Experience:
o 10+ years of experience with a strong focus on client partnerships in the
healthcare industry focusing on the PAYERS market.
o Proven track record of managing large accounts (up to $40 million) and
driving revenue growth and gross margin optimization.
o Extensive experience in digital transformation, product development,
and infrastructure improvements within the healthcare domain
o Experience working with C-suite executives and managing complex, high-
value client relationships.
Skills:
o Expertise in product development and infrastructure optimization within
healthcare, with the ability to guide clients through the full lifecycle of product
development and operational efficiency improvements.
o Strong financial acumen, with the ability to manage large client budgets, optimize
revenue, and maintain profitability.
o Exceptional leadership, negotiation, and communication skills.
o Ability to manage large, complex accounts and deliver strategic value across
multiple client needs and objectives.
o Strong project management skills, ensuring the timely and effective delivery
of client projects.
Education:
o Bachelor’s degree in Business, Engineering, Healthcare, or a related field
(Master’s degree or MBA preferred).
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