Job Description
Heartland Veterinary Partners is a full-service animal hospital dedicated to providing exceptional care for pets. The Client Service Representative (CSR) plays a vital role in ensuring a positive experience for clients by managing reception duties, maintaining veterinary records, and providing administrative support. Responsibilities Leads practice opening and closing procedures per Practice Manager instructions and practice procedures Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms Processes cash, checks, charge card payments and credit account payments Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow Assists in the updating of client/patient files, as needed Prepares and sends client correspondence Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list Performs a backup of the computer system on a regular basis, as directed Performs and oversees the performance of posting daily business Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit Answers incoming telephone calls applying proper telephone etiquette Presents clients with medications, instructions, new client kits and any other take home items Handles emergency situations with great care, patience, and following established clinic policies and procedures Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction Skills Ability to work on weekends as required High school diploma or equivalent Excellent customer service and phone skills High volume data entry experience is a plus Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.
Responding quickly and calmly to crisis while maintaining a high standard of patient care Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas Communicating: Conveying instructions to clients and teammates to ensure successful patient care Active Listening: Following the instructions of Doctors and sometimes patient owners.
Picking up the needs of Doctors and teammates based on prior experiences and feedback Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction Leads practice opening and closing procedures per Practice Manager instructions and practice procedures Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms Processes cash, checks, charge card payments and credit account payments Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow Assists in the updating of client/patient files, as needed Prepares and sends client correspondence Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list Performs a backup of the computer system on a regular basis, as directed Performs and oversees the performance of posting daily business Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit Answers incoming telephone calls applying proper telephone etiquette Presents clients with medications, instructions, new client kits and any other take home items Handles emergency situations with great care, patience, and following established clinic policies and procedures Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction Practices OSHA safety techniques including proper PPE Previous veterinary experience preferred Client satisfaction references preferred Benefits Paid time off Health insurance; dental insurance; vision insurance Retirement benefits or accounts Bonus incentive Flexible work schedules
Career and professional development Employee Assistance Program Employee Referral Program Company Overview Heartland Veterinary Partners is high quality and fast growing veterinary support organizations.
It was founded in 2016, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Heartland Veterinary Partners has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.