Job Description
About the position We are looking for a Client Strategy Manager (CSM) to join our growing Corporate business. This individual will be focused on managing relationships across our key brand and retail customers. In this role, you will become an expert in understanding our clients' key business challenges and ensuring we drive adoption and value through our solutions. Your role will be focused on driving strong client engagement and relationships to ensure value creation, leading to favorable renewals and commercial success.
This role will include supporting clients in partnership with an Account Executive (AE) and Solutions partners. Responsibilities • Own and cultivate relationships with your clients by leveraging product expertise to drive value, user engagement, and deeper adoption. • Understand the client base and the jobs that need to be done. Become a trusted resource for our clients by acting as a thought partner and providing top-notch service. • Advocate for client needs cross-departmentally. • Create and execute account growth & engagement strategies.
• Develop rapport with key decision-makers. • Partner with cross-functional partners (Account Executives and Product teams) to create, set and execute account strategy. • Identify upsell opportunities to augment contract value. • Contribute to building best-in-class practices within our growing Corporate team. Requirements • Minimum of 3+ years of relevant client-facing experience. • Ability to think holistically about an account and build strategic relationships to support user engagement, value creation, and positive renewal outcomes.
• Passionate about making clients successful. • Ability to proactively identify value-adding opportunities for the client base through discovery. • Ability to manage a high-touch, high-volume client base. • Self-starter and team player. • Energized by contributing to the future of YipitData and the Corporate business. Benefits • Flexible work hours. • Flexible vacation. • Generous 401K match. • Parental leave. • Team events. • Wellness budget. • Learning reimbursement. • Equity. Apply tot his job