Job Description
About The Flex At The Flex , we’re on a mission to reinvent the global rental experience. We believe renting a home should be as simple, fast, and borderless as buying on Amazon. Powered by our proprietary Property Management System (PMS) , The Flex automates operations, streamlines bookings, and delivers effortless experiences for both guests and landlords. We’re scaling fast and building a team of A-Players — ambitious, proactive, and obsessed with excellence. If you thrive in a high-growth environment and love turning challenges into opportunities, this role is for you. The Role As a Customer Success Specialist , you’ll be the bridge between technology and human experience at The Flex. Your mission is to ensure that guests and landlords not only get the help they need — but truly experience the magic of a seamless rental journey. This is a hands-on, people-first role — ideal for someone who is empathetic, tech-savvy, and passionate about delivering exceptional service. ⚙️ Key Responsibilities Customer Support – Be the main point of contact for guests and landlords via chat, email, and phone, resolving issues quickly and effectively. Onboarding & Education – Guide new landlords and partners through our PMS platform to help them unlock its full potential. Issue Resolution – Troubleshoot technical or operational challenges, escalating when necessary to maintain smooth operations. Customer Insights – Monitor satisfaction metrics, collect feedback, and identify trends to enhance service quality. Cross-Team Collaboration – Partner with Operations, Product, and Tech teams to refine workflows and improve the customer journey. Upselling & Retention – Identify opportunities to elevate guest experiences and strengthen long-term relationships with landlords. What You Bring Outstanding written and verbal communication skills. Previous experience in customer success, hospitality, or property management . Confidence using CRM, PMS, and digital support tools. Strong problem-solving, time management, and organizational abilities. High emotional intelligence — empathy, patience, and calm under pressure. Fluent in English (French or other languages are a plus). Why Join The Flex Build Impact – Join a company reshaping how the world rents and lives. Global Exposure – Work with a diverse, high-performing international team. Career Growth – Grow with us as The Flex expands across continents. Performance Rewards – Competitive pay and results-based bonuses. Remote-First Culture – Work from anywhere; we value outcomes, not office hours. We’re not just building another property company — we’re building the future of living. If you’re ready to be part of something global, fast, and meaningful, we’d love to hear from you. #LI-Remote