Job Description
Position: Client Support Agent (Independent Contractor) at Kaizen Advance Atlanta, GA
Client Support Agent (Independent Contractor) job at Kaizen Advance. Atlanta, GA.
Background
Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work-from-home (remote) opportunities. We are looking for Client Support Agents to work from home and be the primary link between our clients' current and potential customers.
- The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity.Responsibilities
- Provides timely and accurate information to incoming customer order status and product knowledge requests
- Processes customer orders/changes/returns according to established department policies and procedures
- Provides timely feedback to the company regarding service failures or customer concerns
- Partners with the sales team to meet and exceed customer service expectations Requirements
- WHAT IT TAKES TO SUCCEED:
- Outstanding problem-solving skills
- Patience and empathy - an ability to manage stress and work under pressure
- Excellent communication skills in writing and verbal with outstanding listening skills
- Ability to provide knowledgeable, friendly, and professional customer service
- Experience navigating and efficiently using program tools and software using technology
- Basic computer skills Qualifications
- Must be a legal US Resident and Citizen
- Must be at least 18 years of age
- Must be able to pass a 7-year criminal background check
- Must be able to work at least 15 hours (30 intervals) a week
- No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard!
- Previous customer service experience is preferred but is not required What You Need to Get Started
- Quiet workspace
- A Desktop or Laptop (Windows)
- Wired internet connection
- Noise-cancelling headset Technology Requirements
- Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed
- 16 GB RAM PC (Preferred)
- Dual monitors
- Noise-canceling USB headset
- Hardwired internet connection (Ethernet; No Wi-Fi) Benefits
- No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard!
- You can create your work schedule to fit your needs, whether you want a full-time or part-time schedule
- You have the opportunity to receive performance-based compensation or other incentives
- You can work remotely #J-18808-Ljbffr
Apply Now
Apply Now