Job Description
- *Overview:** As a Clinical Operations Administrator (Remote), you will play a crucial role in supporting the clinical operations team by providing administrative support, data validation, and process improvement recommendations. This is a remote position, and the successful candidate must have experience working in a clinical and/or healthcare administrative setting, as well as customer service experience. **Responsibilities:**
- Review and validate data and reports
- Work assigned reports on a regular basis to identify necessary fixes or work-arounds
- Make recommendations to improve processes
- Ensure assignments are current and include proper documentation
- Use various tracking tools to record assignments, processes, and defects
- Review, research, and audit system results
- *Qualifications:**
- High School diploma, GED, or equivalent required
- 2-4 years of relevant experience required
- Minimum of 2 years of experience in a clinical and/or healthcare administrative setting
- Minimum of 2 years of customer service experience required
- Proficiency in Microsoft Office applications (Outlook, Word, Excel)
- Preferred requirements include: + Minimum of 1 year of experience supporting customers in a call center or high-volume customer service environment+ Demonstrated experience meeting productivity and/or quality metrics (e.g., call volume, accuracy, turnaround time)+ Ability to navigate multiple systems simultaneously during customer interactions+ Prior experience making outbound customer service calls+ Experience using Smartsheet
- *Benefits:**
- Competitive salary range: $18.00 - $22.00 per hour
- Comprehensive benefits package, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off
- Opportunities for professional growth and development
- Remote work arrangement with company-issued computer equipment and reliable high-speed internet service
- Private and secure workspace required
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