Job Description
Red Recruitment is recruiting a Collections Handler in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients. They are looking for a Collections Handler to join their team on a temporary basis. Ideally, you will have experience working with collections, debt management, or financial services. The hourly rate is £12.21 per hour and this is a full-time position, after training this role is hybrid. Benefits and Package for a Collections Handler:
Salary: £12.21 per hour Hours: Monday - Friday, 1pm - 9pm Contract Type: Temporary Location: Banbury Start date: ASAP Hybrid after training Smart, Casual dress Company events Company pension Referral programme Transport links
Key Responsibilities of a Collections Handler: Handling and resolving customer queries across multiple channels, including telephone, email, and webchat, ensuring a first contact resolution Taking ownership of customer queries, ensuring they are escalated to the relevant departments when necessary, in order to provide timely responses within agreed Service Level Agreements Recording all customer information on accounts, ensuring accuracy and compliance with company policies and procedures Financial assistance: Support customers experiencing financial difficulties by providing appropriate solutions to help manage their accounts and finances.
Assessing customer account de...