Job Description
- Job Description:
- Student Payment Plan Collections – 80%
- Follows established collections processes for current and former students to inform students of upcoming and past due payments scheduled
- Performs telephone, mail, and email contact attempts to collect upcoming and delinquent account balances in accordance with the University’s and state/federal regulations
- Tracks and achieves weekly and quarterly metrics for student payment plan collections, phone and e-mail productivity and bad debt expense
- Works with students to establish payment plan arrangements
- Maintains accurate and completes notes for activities for all accounts receivable balances in appropriate systems
- Ensures out of school and in school accounts are moving through the collections process by identifying delinquent accounts, aging period, and payment sources
- Assigns out of school student accounts with Collection Agencies if needed and works with Collection Agencies
- Performs analyses for management to better understand the collection trends, the cause for outstanding AR and collection agency performance
- Performs collections attempts using our strategic daily out of school and In school automated dial campaigns to encourage on time payments for all students
- Educating and Counseling Students – 20%
- Answers student questions regarding their account balances, payment amount due and financial aid status
- Explains why payment plan amounts may vary from their original estimate and counseling students on their account balance
- Performs other duties as assigned
- Requirements:
- 3+ years of collections or business/accounting related work experience required
- Knowledge of Fair Debt Collection Practices Act (FDCPA) is desired
- Clear and professional verbal, written, and interpersonal communication skills
- Excellent organization and time management skills
- Strong analytical and problem-solving capabilities
- High level of professional ethics and etiquette
- Ability to maintain the highest level of confidentiality
- Proficient in Microsoft Office Suite and the ability to utilize multiple systems
- HS Diploma required
- Benefits:
- Health insurance
- Equal opportunity employer
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