Collections Specialist - Eurofins Environment Testing - Barberton, OH

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Eurofins Environment Testing is an international life sciences company providing analytical testing services to ensure safety and sustainability. The Collections Specialist will manage client accounts, contact clients for payment, resolve issues, and maintain excellent customer service while compiling reports for management.

Responsibilities

Monitor and maintain accounts within assigned portfolio (large accounts)
Contact clients via verbal and written communication for payment of past due invoices
Provide information and/or documentation to both internal and external clients
Interact with Collections Manager and Operation Designees to resolve client issues
Maintain current and accurate account notes in collections software
Provide updates on accounts to Collections Manager, Operations and Sales as needed
Work daily follow up queue in collections software
Notify the Collections Manager of negative payment patterns
Facilitate and/or attend conference calls specific to collections activity on client accounts
Resolve cash discrepancies on client accounts by research in Oracle of payment application
Process credit card payments
Complete side projects/ task as assigned by Collections Manager
Additional duties as assigned

Skills

High School Diploma or equivalent
At least 1 year of Collections/ Accounts Receivable experience or customer service experience
Computer skills
Authorization to work in the United States without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
Previous Collections experience
Previous Accounts Receivable experience
Knowledge of the Accounting process
Customer service experience - internal and external
AS/AA in Accounting or related field is a plus
General business concepts
General accounting knowledge
Computers and accounting software knowledge
Basic mathematical principles
Knowledge of collections policies, procedures and best practices
Strong written and verbal communication skills
Active listening skills
Negotiation skills
Problem solving skills
Organizational skills
Strong customer service skills
Detail oriented
Ability to employ tact and discretion in business-related conversations

Benefits

Comprehensive medical coverage
Life and disability insurance
401(k) with company match
Paid holidays
Paid time off
Dental and vision options

Company Overview

Eurofins Environment Testing operates out of more than 50 laboratories and over 40 service centers across the US. It was founded in 1991, and is headquartered in Tacoma, Washington, USA, with a workforce of 1001-5000 employees. Its website is http://www.frontiergs.com.

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