Job Description
Commercial Digital Operations Manager - Bank Operations
#51-8044
Multiple Locations
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This position is 100% remote within the Bank's footprint. Employee will work full-time remotely outside of a WesBanco location, with occasional in-person meetings. Primary functions are performed remotely.
Location
Wheeling
Work Hours per Week
37.5
- Requirements
- Bachelor's Degree preferred
- Minimum of five years banking experience including digital banking, banking operations, technology, or a digital product management role in another industry, or an equivalent combination of degree and experience
- Strong knowledge of digital banking, bank operations, technology, and customer/user experiences preferred
- Minimum of two years' supervisory or leadership experience
Job Description
Summary: Responsible for managing Digital Operations, focusing on commercial clients. Oversees team interactions with clients via self-service platforms and payment executions (ACH, Wire, RTP, etc.).
Collaborates with direct reports to foster a customer-first environment, driving satisfaction and efficiency through automation and stakeholder collaboration.
Supervisory Responsibilities
Includes interviewing, hiring, training, performance appraisal, rewards, discipline, and conflict resolution, in accordance with policies and laws.
- Interpersonal Skills
- Professional appearance, relations, work ethic, and attitude
- Effective written and oral communication skills
- Ability to interact across all organizational levels
- Manage multiple priorities and delegate effectively under deadlines
- Essential Duties
- Lead and manage a team ensuring timely, accurate task completion
- Handle daily operations of digital applications and payment processes
- Ensure positive customer experiences and promote bank products/services
- Resolve complex issues and partner with internal teams for cross-training and process improvements
- Design, implement, and monitor processes, advocating for scalability and automation
- Maintain application effectiveness and process documentation
- Drive innovation and new capabilities for clients
- Provide staff training and monitor performance metrics
- Maintain SOX controls and compliance documentation
- Other Requirements
- Adhere to banking regulations, policies, and complete compliance training
- Effective communication, leadership, and organizational skills
- Knowledge of account documentation, problem-solving, and proficiency in Microsoft Office
- Knowledge of FIS Digital applications and ability to learn new systems
- Additional Details
- Full-Time
- Area of Interest: Operations
- Locations include multiple U.S. cities, including Wheeling, Ohio, Michigan, Tennessee, West Virginia, Indiana, Kentucky, Pennsylvania, and Ohio.
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Salary: USD 72000 - 108000 per year
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