Job Description
Farmers Insurance is a company focused on making a real difference in people’s lives through their services. The Commercial Rideshare Injury Claims Adjuster handles mid-loss auto policy claims, conducting in-depth investigations and managing the entire claim process to facilitate resolution for complex scenarios. Responsibilities Evaluates bodily injury claims promptly including assessment of medical and general damages and wage loss Analyzes injury causation for all alleged injuries Evaluates, sets, and updates case reserve amount for injury exposures throughout the life of the claim Negotiates settlement of bodily injury claims with unrepresented claimants and with represented claimants attorneys Recognizes and investigates all potential claim exposures, including injury exposures Conducts investigations by obtaining recorded statements of involved parties Collects police reports, vehicle photos, scene inspections, signed medical authorizations, medical bills and medical records, and other supporting evidence May conduct in-person or virtual meetings with customers based on claim needs Analyzes duties owed and breached by all potential responsible parties and determines liability percentage for each party Communicates liability decisions to stakeholders including customers, claimants, claim specialists, and Underwriting Recognizes subrogation potential and makes referrals to Subrogation department when appropriate Communicates policy risk issues to Underwriting to facilitate evaluation of policy risk and exposure Conducts material misrepresentation investigations and submits findings to Underwriting; maintains active diary and resolution plan on open claim files Handles and documents claim files in compliance with regulatory requirements Authorizes and issues claim payments to customers, repair facilities, rental vendors, and others Obtains signed release of claims and issues payment upon final settlement Provides professional verbal and written communication to customers including claim status updates, coverage explanations and decisions, and correspondence, including Reservation of Rights and Disclaimer letters, within prescribed authority limits Communicates with insured throughout the claim process to keep them informed; comprehensively assesses policy details to confirm coverage Makes same-day contact with customers to explain the claim process and verify facts of loss Explains coverage details to policyholders; determines vehicle location and condition Secures timely auto physical damage estimates via proper inspection method and repair channel Explains repair process and estimates to customers and offers repair and rental service options Proactively manages and mitigates storage costs and arranges release of vehicles accruing storage fees Coordinates with auto physical damage and total loss specialists to facilitate claim resolution Mentors Tier 3 Claim Owner I level Performs other duties as assigned Skills High School Diploma or equivalent required 1-3 years of experience in claims adjusting or related field required Bachelors degree preferred Completion of, or actively pursuing a major insurance designation, or actively pursuing insurance related courses Benefits Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance Company Overview The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products. It was founded in 1928, and is headquartered in Los Angeles, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Farmers Insurance has a track record of offering H1B sponsorships, with 21 in 2026, 105 in 2025, 76 in 2024, 86 in 2023, 129 in 2022, 106 in 2021, 90 in 2020. Please note that this does not guarantee sponsorship for this specific role.