Job Description
The Community/Property Manager is responsible/accountable for day-to-day operation of their designated communities and overseeing/maximizing the occupancy levels and value of their portfolio. Additionally, the Community/Property Manager is responsible to provide management, direction, and leadership to direct reports and ensure the community is maintained and operated in accordance with OneWall Communities objectives and regulatory requirements.
- Essential Duties and Responsibilities:
- Manage and oversee all operations including property maintenance, capital
- improvements, rent collections, lease administration, budgeting and marketing.
- Develop, mentor, lead, and manage a high-performing, cohesive team.
- Maintain accurate records of all community transactions and submit on a timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
- Assist in the preparation and development of annual property management operating budget.
- Maximize rental revenue by maintaining high occupancy and reduction of vacancy
- loss, bad debt loss, and concessions.
- Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
- Generate necessary legal action, documents and process in accordance with State
- and Company guidelines.
- Provide constant vendor/contractor communications concerning scheduling, billing,
- vendor relations and certificates of insurance.
- Ensure that A/P invoices are submitted to the corporate office for payment; handle
- petty cash and all funds.
- Continually monitor and analyze traffic logs, conversion ratios, budget guidelines,
renewal information, marketing data, etc., to be able to give up-to-date and proper
- information when requested by others.
- Confirm all leases and corresponding paperwork are completed and input to the
- property management software system accurately and on a timely basis.
- Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
- Lead emergency team for the community. Ensure proper response and handling of
- all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
- Develop and/or implement resident retention programs (i.e., resident functions,
- special promotions, monthly newsletters, etc.).
- Ensure all administrative processes involving personnel are handled on a timely
- basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
- Maintain community appearance and ensure repairs are noted and completed on a
- timely basis. This requires regular community inspections and tours.
- Ensure that all service requests are recorded and communicated appropriately to
- maintenance.
- Responsible for ensuring that all personnel in all departments operate within OSHA
- (Occupational Safety & Health Act) standards and company safety policies at all times.
- Provide for resident services including the follow up on 100% of resident maintenance
- service requests, responding to resident complaints, concerns, etc., planning of resident activities, and providing for exceptional resident communication.
- Supervise apartment turnover process (including move-in/out)
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