Job Description
Are you skilled in People Management, Relationship Building, Problem Solving, love building teams?- We are in search of you!
- Primary Responsibilities:
- Onboard, coach and retain a team of remote ThirdChannel Brand Representatives for multiple Brand programs
- Proactively engage with remote Community Leaders and Brand Representatives; communicate initiatives, priorities and changes of strategy to meet customer expectations
- Review quality of Brand Rep reporting routinely and provide feedback and coaching to acknowledge or improve quality; identify trends and intel to surface to customer
- Develop and execute ongoing training materials to influence Brand knowledge and share upcoming product initiatives
- Collaborate with Account Manager and Recruiting partners to ensure alignment on program vision to achieve customers goals
- Demonstrate results-oriented mindset and ability to plan and prioritize work activities with a determination to achieve target metrics
- Monitor and revise (as needed) Brand Rep work schedules to ensure highest rates of completed work to meet program budget expectations
- Maintain an organized portfolio of program documents and information adhering to standard operating procedure guidelines
- Additional Responsibilities:
- Communicate with the customer directly: participate in standing calls, provide platform training, coordinate brand training sessions and ensure up to date info on brand initiatives to support Brand Representative quality of work
- Evaluate new tech product viability and collaborate with Engineering Team on new initiatives and enhancements to current tech products
- Develop a working knowledge of ThirdChannel scheduling systems
- Required Qualifications:
- BA/BS or minimum 2 years equivalent work experience, concentrated in customer service, tech, retail or related industry
- Ability to juggle administrative and creative tasks as well as changing priorities
- Experience in managing remote teams ideally; retail store management works too
- Developed verbal and written communication skills along with high EQ and desire to collaborate
- Resilient, flexible, adaptable, self-starter- must thrive in a fast-paced environment
- Facility with technology in general; highly proficient in Excel and Microsoft Office Suite
- Experience with Google Suite, Slack, Jira or other CRM and communication platforms
- This is a Full Time, Full Remote, Salaried W2 position
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