Compensation Administrator

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Foresters Financial is seeking a Compensation Administrator to ensure accurate and prompt compensation for producers and management across all distribution channels. The role involves providing customer service support, processing compensation adjustments, and resolving compensation inquiries while adhering to service level standards.

Responsibilities

Provide customer service support through our dedicated 1-800 line. Phone support required on schedule and rotational basis
Responsible for administration of compensation for all distribution channels, ensuring that all producers and up-line management are accurately compensated
Maintain all applicable systems with accurate producer and up-line compensation information
Process compensation adjustments, set up and administer garnishments, assignments & court orders
Review and correct errors on daily error reports and/or unprocessed activities prior to commission deadlines
Review Debt management reports and apply established processes in order to recover outstanding producer debts, negotiate and administer special arrangements for commission debt repayment, register and manage terminated producers with debt with Vector One
Respond to and ensure efficient & accurate resolution to daily telephone and email inquiries pertaining to compensation issues, meeting established service level standards

Skills

Post Secondary or equivalent field experience
Excellent written and verbal communication skills
Strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail
Able to respond to constantly changing needs and schedules and to organize and prioritize workload
Decisive with good judgment/decision-making skills to act effectively in resolving compensation issues
Well-developed problem solving and analytical skills
Accurate keyboarding skills with good working knowledge of Word and Excel
Ability to work within the hours of Insurance Operations (8:00am – 8:00 pm)
Must be available to work statutory holidays to support our US customers
Must be willing to work extended hours, evenings, and weekends during peak periods as required to meet SLA's
Knowledge of producer and up-line contracting for both Canada and the US
Knowledge of PMACS and PMACS web portal
Bilingual (French) with written and verbal skills

Benefits

Discretionary variable incentive plan

Company Overview

Foresters Financial is redefining the life insurance and individual savings industry across the U.S., Canada and UK by enriching the lives, communities, and overall well-being of its members. It was founded in 1874, and is headquartered in Buffalo, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.foresters.com/.

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