Job Description
Basic Details Contract Duration 12 Months Pay Rate $25/Hour Location Albany, New York Number Of Positions 2 Job Category IT Posted On November 10, 2025 Referral Bonus $200 Job Id JPC - 524327 Job Summary Job Description Knowledge, Skills, & Abilities: • Experience with ServiceNow or other ticket or case management software is a plus • Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word • Knowledge of basic accounting principles • Excellent communication skills • Works well with others • Reliable and trustworthy • Ability to multi-task and set priorities • MS SharePoint knowledge is desirable • Ability to write non-technical correspondence, communicate in writing. • Ability to run SQL scripts or queries is a plus Preferred Level of Education: • High School graduate with some college; computerscience related degree is preferred. Basic Duties(training is provided on-site): • 1st Level Support for Help Desk and Security Incidents • Answer calls and e-mail messages asthey come in to the Help Desk • Accurately document all issues and requests during the initial call • Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users. • Establish andmaintain a working knowledge ofthe Statewide Financial System’s navigation, procedures, and processing requirements - Support usersin the use of the system including, but not limited to, navigation, access, and reports. • If required, route issues and requeststo appropriate second line ofsupport • Coordinate schedule with Help Desk supervisorto ensure coverage during established business hours. • Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core productssupported by the Help Desk • Participate in appropriate training, workgroups and agency meetings Education and Experience EDUCATION EXPERIENCE TOTAL EXPERIENCE 1 - 5 Years Job Features PRIMARY SKILLS Help Desk Work Hours Pay Type Contingent worker Travel Required Remote Work Allowed Overtime No Apply tot his job