Job Description
- Job Description:
- Lead vendors through the end-to-end onboarding process, from intake through go-live.
- Collect, review, and validate vendor documentation, rate schedules, and contract terms.
- Configure vendor profiles, pay formulas, labor and equipment rates, and compliance attributes in Track/myTrack.
- Interpret contract language related to rates, overtime, reimbursements, and billing rules to ensure accurate system setup.
- Perform data validation and testing to confirm vendors are transaction-ready prior to activation.
- Provide onboarding guidance and system training to vendors and client stakeholders.
- Respond to vendor and client questions related to onboarding, configuration, and early system use.
- Communicate onboarding status, risks, and dependencies to internal teams.
- Partner with Implementation, Operations, Support, and Technology teams to resolve issues and support go-live readiness.
- Contribute to process documentation and continuous improvement initiatives.
- Facilitate and ensure compliance of Track/myTrack daily settlement process via computer-based software.
- Utilize Track/myTrack reporting and data insights to audit user role compliance for process timeliness, due date compliance, and error corrections.
- Assign schedules and pay formulas within Track/myTrack for proper calculations of net billable hours.
- Manage daily business process within Track/myTrack to confirm settlement of charges within client’s ERP.
- Provide training to Supervisors and Vendors during onboarding and general maintenance.
- Manage user accounts/profiles and report filters, and other ad hoc administrative requests.
- Manage labor, equipment, and material rates to guarantee up-to-date contractual compliance.
- Provide support for all Track/myTrack Platform issues that hinder operation of daily settlement process.
- Requirements:
- Degree level qualification (business or technical preferred) or 1 year of professional experience in finance, procurement, contractor management, IT or heavy industry
- Ability to provide standard training in one-on-one or group setting
- Ability to build and maintain effective working relationships with clients and internally in a team across functions
- Excellent verbal and written communication skills across various mediums
- Able to travel up to 50% and occasionally for extended periods of time
- Experience as a user of Track Software is preferred, but not required
- Three or more years of software consulting or experience supporting business applications
- Three or more years of experience in payroll, timekeeping, procurement, or contractor management
- Proficiency in the Microsoft Office suite (i.e. Outlook, Teams, Excel, Word, etc.)
- Benefits:
- All training for this role is provided on the job, in person, on Teams, and via MCi’s training platform Track/myTrack University.
- Ongoing development designed to expand experience both technically and practically.
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