Job Description
At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day. Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities , or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance. VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture. The Contract Administrator II (Temp to possible Permanent Hire) candidate must have strong experience managing and owning contracts, have a strong knowledge of legal terms and will document management systems. In this role, the Contract Administrator will be responsible for administering contract templates, reviewing and editing complex sales contract packages, Order Forms and Statements of Work (SOW’s), providing first-round responses to customer redlines, negotiating and drafting contract language, maintaining the teamwork queue, obtaining electronic signatures, contract distribution and enforcing the company’s contract process. This role entails interpreting contract language, validating legacy contracts, working with renewals, sales and sales ops teams, organizing playbook language, and possible communication with customer or procurement non-legal personnel. Essential Job Duties: • Oversee actions with internal legal teams • Report status of current contract processes to management and stakeholders • Ensure contracting documents are being completed in a timely manner • Provide first-round responses to customer redlines • Assist Director of Contracts Management to negotiate terms, conditions and pricing, and ensure they are accurately executed on large and complex contracts • Obtain electronic signatures, manage internal contract distributions, and ensure legal documents are properly filed • Seeks efficiency through thorough review of processes and leads team/departmental changes • Perform contract administration duties and responsibilities in accordance with internal policies and procedures, applicable laws and regulations, customer requirements, and sound business judgment. • Identify and escalate non-standard, complex matters received in the corporate mailbox to appropriate internal resources • Manage Purchase Order Requests via eRequest via Azure AD • Create and maintain vendor data within Dynamics365 • Assist with making sure that business licenses are up to date and renewed timely. • Create and maintain Consultant SOWs Required Skills/Qualifications: Must have at least 5 years experience as a Contract Administrator in a SaaS environment (preferred) Must have hands on experience with contract drafting, review, and administration experience, as well as managing SOW's. Ability to modify existing templates, implement new templates, and be co-owner of contract workflow Must have hands on experience negotiating contract terms and ensuring terms are accurately captured in executed agreements and red-lining contracts Experience managing post-execution obligations (deliverables, payment terms, SLAs, compliance, renewals, notices). Ability to assess contract risk (including indemnification, limitation of liability, and termination Must have experience managing amendments and change orders Experience applying contract governance controls to contracts - Knowledge of contract governance, enforcement, and remedies Ability to translate contract terms into clear, actionable guidance for non-legal teams Experience supporting audits, records requests, and/or inquiries by producing contract and compliance documentation Experience drafting and negotiating contract terms to protect the organization in disputes. Must have strong communication and written skills Must have experience working across multiple departments with all members of management and teams Must have a strong proficiency with the MS Office Suite (MS Word, Excel, PowerPoint, Teams) DocuSign, Salesforce.Com Detail Oriented, problem solving and proven analytical skills are required - with the ability to spot errors and inconsistencies Works efficiently, independently and with minimal supervision and takes ownership and a proactive approach to tasks that need to be completed Must adapt easily to competing and shifting priorities in a fast-paced environment What VertexOne has to offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) 401K match Flexible PTO Employee recognition platform with monetary rewards 100% Remote work environment Initial work from home stipend Leadership/Coaching training programs Free access to Bizlibrary for unlimited professional development Employee Assistance Program (EAP) with counseling sessions available 24/7 Health and wellbeing programs Paid parental leave Employee bonus referral program Employee Discount Program About VertexOne: VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit . Equal Opportunity Employer: VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.