Job Description
About the position
- Responsibilities
- Respond to calls from the after-hours hotline and assist families in need of emergency shelter with emergency hotel reservations.
- Provide after-hours crisis intervention.
- Assist Program Director and Case Manager with managing the UAV program waitlist.
- Enter notes into Salesforce and ONE System databases.
- Complete site reports and incident reports.
- Requirements
- Must be comfortable working alone, overnight, and traveling to meet families at the hotel at any point during the shift.
- Understanding of issues facing homeless families and of trauma-informed care.
- Strong communication skills, particularly over the phone.
- Ability to work autonomously with minimal direct supervision.
- Computer skills (Microsoft Office, Google Suite).
- Salesforce experience a plus.
- Demonstrated commitment to diversity, equity, inclusion and belonging work.
- Benefits
- Salary: $28 - $31 per hour.
- Paid time off: just under 4 weeks of vacation your first year, just under 5 in your second.
- Paid holidays, sick time, family leave.
- Health, dental, and vision insurance fully covered for employees and dependent children.
- Long-term disability and life insurance provided.
- Retirement contribution of 5% of salary after one year, vesting during years 2-5.
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