Job Description
About the position
U.S. Bank is hiring a professional to join our Custody Operations Trade Services Team within Wealth Operations. This is an exciting opportunity to build specialized operational expertise while working in a collaborative, fast‑paced environment that values accuracy, accountability, and growth. About the Role Trade Service Analysts (TSAs) play a critical role as the primary communication link between our clients, business lines, and internal operations teams. This is a highly client‑facing position focused on resolving post‑execution trade settlement inquiries by partnering across multiple internal groups to ensure trades are settled accurately, efficiently, and on time. This is a fast‑paced, high‑impact role ideal for individuals who thrive in collaborative environments, are comfortable managing complex operational issues, and are passionate about delivering exceptional client service.
- Responsibilities
- Serve as the primary point of contact for clients and internal partners regarding post‑execution trade settlement inquiries
- Resolve trade settlement issues by collaborating with internal operations, technology, and business line partners
- Communicate effectively with clients and internal teams, with approximately 80–90% of interactions via email and 10–20% via phone
- Handle direct client outreach, including unexpected inbound calls and participation in client meetings as needed
- Monitor and follow up on open trade issues to ensure timely and accurate resolution
- Identify potential risks or issues within the trade settlement process and escalate appropriately
- Maintain accurate documentation and provide clear, professional communication throughout the issue‑resolution lifecycle
- Adapt quickly to changing priorities in a deadline‑driven, high‑volume environment
- Requirements
- Two years or more of related experience
- Nice-to-haves
- Bachelor's degree
- Prior experience in Custody Operations or Trade Services
- Familiarity with internal custody or trade processing systems (e.g., SCI, SWP or similar platforms)
- Strong problem‑solving skills and a proactive, solution‑oriented mindset
- Adaptability to new technology and evolving business processes
- Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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