Job Description
- Description:
- Provide quality customer service in the KanCare Contact Center as part of the KanCare Clearinghouse Program
- Gather thorough documentation and enter information into various systems
- Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
- Answer questions about the eligibility process and provide general program information for Family Medical and E&D/LTC Programs
- Respond to calls courteously, accurately, and concisely
- Provide high-quality customer service and focus on the accuracy of information provided
- Evaluate information received through phone contact, ask appropriate follow-up questions, solicit additional information, and evaluate potential impact
- Use standard technology: telephones, e-mail, and web browsers
- Maintain up-to-date knowledge of regulations, policies, and guidelines
- Complete all assigned training as necessary
- Requirements:
- High School diploma or GED equivalent; post-secondary education preferred
- Minimum of six (6) months’ experience in customer service
- Minimum of six (6) months’ experience in Family Medical Medicaid eligibility (preferred)
- Knowledge of Medicaid and managed care programs (preferred)
- Bilingual Spanish/English with the ability to speak and read both languages fluently (preferred)
- Strong computer skills with the ability to maneuver in complex software systems
- MS Office, Outlook, and Internet usage experience
- Active listening skills
- Customer orientated
- Ability to adapt/respond to different types of characters
- Able to multi-task, prioritize, and manage time effectively
- Good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
- Requires excellent data entry skills; the ability to type 28-30 minutes per minute accurately
- Willingness to work part of a team
- Maintain the integrity and confidentiality of all records and communications
- Complete all assigned training as necessary
- Benefits:
- In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
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