Customer Care Professional

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Infinity Home Services is a leader in the home services industry, focused on providing exceptional roofing and exterior remodeling services. The Customer Care Professional will manage inbound and outbound customer inquiries, converting leads into sales appointments while ensuring high-quality service and maintaining CRM documentation.

Responsibilities

Lead Conversion & Scheduling: Proactively manage outbound calling campaigns and inbound inquiries to accurately and optimally schedule consultations for our local brand experts
Multi-Channel Engagement: Manage high-volume customer contact via phone, text, and email for multiple IHS brands with a focus on speed and quality
Brand Representation: Maintain a deep understanding of the unique value propositions of various brands within the IHS portfolio
CRM Management: Document all customer interactions with precision in our CRM to ensure seamless hand-offs to our field teams
Process Contribution: Provide active feedback to the Training and Operations Supervisor to help refine scripts, FAQs, and service workflows
Service Excellence: Act as a subject matter expert for our roofing, windows, and siding services, guiding customers through their project journey with care
Other responsibilities or duties as required

Skills

1–3 years of experience in a contact center, sales, or customer-facing environment. Understanding home construction terminology is a plus
Strong ability to handle objections and convert leads; previous experience in lead generation or 'soft sales' is a major plus
Exceptional verbal and written skills; ability to build rapport quickly and maintain professional call quality
Comfort navigating CRM systems. Zoho CRM experience and telephony platforms a plus
Ability to multitask across several tools within a single call environment
Maintain a 'startup' mindset, being comfortable with evolving processes and joining a team being built from the ground up

Benefits

Opportunities for professional growth and development tied to your personal interests
A transparent, supportive, and collaborative work environment
The chance to make a positive impact on our communities and the environment
Competitive: Health, dental, and vision coverage; PTO; Paid Holidays; Life Insurance; 401k with match

Company Overview

Welcome to Infinity Home Services (IHS), where we are redefining the home exterior remodeling industry and "Saving our Communities from Unscrupulous Contractors!" Our 25 Brands lead the industry in exterior remodeling services including roofing, doors, windows, siding and more. It was founded in 2021, and is headquartered in New Berlin, Wisconsin, USA, with a workforce of 1001-5000 employees. Its website is https://www.infinityhomeservices.com.

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