Job Description
Capital One is committed to fueling the entrepreneurial spirit of America's business owners through its Business Cards & Payments organization. The Customer Engagement Consultant will identify opportunities and provide direct support to customers, executing outbound contact campaigns and building relationships to meet client needs. Responsibilities Execute call campaigns, engage customers to speak further about complex opportunities and take action in real-time Develop subject matter expertise on the Business Cards & Payments product suite in order to effectively problem solve, cross-sell or pitch a solution that meets the client’s needs Use judgment to identify the appropriate path to embark on with the client and engage partners or leadership as needed Utilize various forms of communication including, but not limited to email, phone and direct mail Develop, manage and maintain relationships with field teams across Business Cards & Payments Work independently and seek out feedback and data to reflect on and improve your own performance Be compliant with all Capital One protocols and client activities Maintain and update the CRM system Skills Bachelor's degree or military experience A strong interest in sales and desire to continue learning and growing in a sales based environment A proven track record of successful face-to-face or phone based sales and client management experience Drive, focus, independent thinking, and the ability to work autonomously Influential communication skills (both written and verbal), ability to quickly move key decision makers through a change curve via a proactive phone based approach A consultative mindset and the ability to adapt to an ever changing environment Real-time effective utilization of judgment and problem solving skills 1+ years of sales or client management experience Benefits Performance based incentive compensation Cash bonus(es) Long term incentives (LTI) Comprehensive, competitive, and inclusive set of health, financial and other benefits Company Overview Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is