Job Description
- *Unlock a Rewarding Career in Customer Engagement at arenaflex** Are you passionate about delivering exceptional customer experiences and driving success in a dynamic and growing industry? Do you have a flair for languages and a knack for problem-solving? Look no further than arenaflex, a pioneering company revolutionizing recreational purchases with cutting-edge technology and innovative risk strategies. As a Customer Engagement Representative (Bilingual) in our hybrid role, you will be a key player in our Roadrunner Servicing Center in Irving, Texas, working from our Remote office and home. You will be responsible for delivering top-notch customer service and support, driving success in our growing portfolio of Powersports loans, and helping customers achieve their passions. **About arenaflex** arenaflex is a game-changer in the recreational purchasing space, delivering a seamless, end-to-end digital buying experience that connects people with their passions. By combining cutting-edge technology and innovative risk strategies, we make lifestyle purchases – like powersports vehicles, RVs, and OPE – fast, easy, and accessible. Our mission is to empower customers to live their best lives, and we're looking for talented individuals like you to join our team. **Responsibilities** As a Customer Engagement Representative (Bilingual), you will be responsible for: * Handling an average of 80 inbound and outbound calls per day, providing exceptional customer service and support * Processing phone payments and conducting outbound customer interview calls * Communicating and resolving customer issues via online chat channels * Resolving common customer concerns regarding their powersports loan * Meeting monthly productivity and quality goals * Complying with all federal and state-specific laws that regulate collections and servicing activities **Requirements** To succeed in this role, you will need: * A High School Diploma or GED, with some college coursework a plus * 2+ years of customer service experience, ideally in auto finance or an installment loan portfolio * Collection experience is a plus * Working knowledge of Word and Excel * Ability to master the use of web-based system of record (LoanPro) – Training Provided * Strong communication skills, both verbally and written, with bilingual English/Spanish fluency a plus * Excellent "people" skills and a strong customer service attitude, with problem-solving abilities * Ability to work a flexible schedule, which may include some overtime, nights, weekends, and holidays **Benefits** As a valued member of our team, you will enjoy a range of benefits, including: * Robust Health Care Plans (Medical, Dental & Vision) * Up to 20 Days PTO (Accrued) * Generous Parental Leave * Retirement Plan (401k with Company Match) * Educational Assistance/Tuition Reimbursement up to $3K/year * Powersports Safety Benefit * Gympass Wellness Benefit **Equal Employment Opportunity** arenaflex is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. **Join our Team!** If you're passionate about delivering exceptional customer experiences and driving success in a dynamic and growing industry, apply now to become a Customer Engagement Representative (Bilingual) at arenaflex. We can't wait to welcome you to our team! [Apply Now]( [Apply for this job]( Apply for this job