Job Description
- *Unlock the Power of Microsoft 365 and Drive Customer Success at arenaflex** Join arenaflex, a global technology and services leader, as a Customer Engineer - M365, Copilot & SharePoint (Bi-lingual) and play a key role in empowering enterprise customers to achieve their digital transformation goals. As a member of our Technical Products and Services team, you will be part of a dynamic and innovative group that combines human-centered design, powerful data, and strong technology to accelerate transformation at scale. **About arenaflex** arenaflex is the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. **Join Our Journey** We are looking for a highly skilled and experienced Customer Engineer to provide technical leadership to Microsoft Premier customers across the globe. In this role, you will help ensure customer IT environments remain optimized, secure, and operationally healthy through proactive, consultative engagement. You will collaborate closely with experienced technical teams, helping them build the skills required to manage and maintain their solutions in alignment with Microsoft’s best practices. **Key Responsibilities** As a Customer Engineer - M365, Copilot & SharePoint (Bi-lingual) at arenaflex, you will be responsible for: * M365 and SharePoint Administration: + Administer and govern SharePoint Online environments. + Implement and manage M365 Copilot and OneDrive for Business. + Develop and maintain SharePoint sites and related applications. * Technical Expertise: + Handle important customer issues and work effectively in challenging situations. + Utilize technical skills for troubleshooting Office applications, particularly Outlook. + Support M365 Apps deployment using SCCM/MECM/Intune/Cloud Update. * Office Product Management: + Manage licensing and activation for perpetual and subscription versions. + Maintain software within fixed and modern lifecycle policies. + Oversee deployment and configuration for Office LTSC and M365 Apps on Windows and Mac. * Migration and Upgrades: + Lead migration projects from on-premises to cloud-based solutions. + Transition customers from Office 2016 to Office 2019/Office LTSC 2021 and M365 Apps. + Facilitate changes from MSI-based to C2R-based installations. **Qualifications** To be successful in this role, you will need: * Minimum of 10+ years of total experience in IT. * 5+ years of experience with Office 2016/M365 Apps. * Proficiency in M365 Apps Admin Center capabilities. * Experience with Office for the web apps (Word, Excel, PowerPoint, Outlook). * Basic knowledge of local and cloud group policies. * Experience with environment-specific scenarios involving third-party applications and add-ins. **Preferred Skills** * Strong problem-solving and analytical skills. * Excellent communication and customer service abilities. * Ability to work independently and within a team environment. **What We Offer** As a Customer Engineer - M365, Copilot & SharePoint (Bi-lingual) at arenaflex, you will enjoy: * A competitive base salary range of $92,000- $110,000, plus incentives that align with individual and company performance. * Comprehensive benefits package, including medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days. * Opportunities for career growth and professional development. * A dynamic and innovative work environment that encourages collaboration and creativity. * Recognition and rewards for outstanding performance. **Language Requirements** English (Required), Portuguese, Spanish (Required) **Time Type** Full time **Physical & Mental Requirements** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **Equal Opportunity Employer** arenaflex is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. **How to Apply** If you are a motivated and experienced professional looking to join a dynamic and innovative team, please submit your application by [Deadline to apply]. We look forward to hearing from you! Apply for this job