Job Description
At arenaflex, we're passionate about revolutionizing the way people access financial services in ASEAN. As the largest insurance portal in Southeast Asia, we're committed to providing affordable and sustainable solutions that cater to the diverse needs of our customers. Our innovative approach has enabled us to simplify complex regulations and create groundbreaking products that set new standards in the industry. We're now seeking a highly skilled and customer-focused Customer Experience Executive to join our team. As a key member of our customer service team, you'll play a vital role in ensuring that our valued customers receive prompt, courteous, and effective support. If you're passionate about delivering exceptional service and have a flair for Mandarin, we'd love to hear from you! **About arenaflex** arenaflex is a dynamic and forward-thinking organization that's dedicated to making a positive impact on the lives of our customers. Our commitment to excellence is reflected in our innovative products, streamlined processes, and exceptional customer service. We're proud to be the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Position Overview** As a Customer Experience Executive, you'll be the first point of contact for our customers, providing timely and professional assistance via live chats and phone calls. You'll be responsible for owning customer communications from initial contact until resolution, escalating issues to relevant departments as necessary. Your excellent communication skills, customer-focused attitude, and ability to resolve inquiries and issues efficiently will make you an invaluable asset to our team. **Responsibilities** - Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary. - Maintain a high level of product knowledge to assist customers effectively. - Provide timely and professional assistance to customers via live chats. - Be the owner of the customer feedback loop to internal functions to help create better products and improve customer experience. - Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs. - Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers. - Work together as a team to achieve timely turnaround time and quality replies to every customer. - Stay up to date on company policies, procedures, and product knowledge. - Contribute to a positive and collaborative work environment. **Requirements** - This role is open only to locals. - Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama - Able to work in shift arrangements - 6 working days - Possess own transportation is encouraged - Open to fresh graduates - Required language(s): English, Mandarin - Minimum Diploma/Degree in any field - High level of attention to details. - Strong work ethic and willingness to take on any tasks. - Comfortable working in an extremely fast-paced and international environment - Full Training Provided (Theory & Hands-on training) - A positive attitude and a commitment to delivering outstanding service - Ability to communicate with customers with a level of empathy. - Immediate availability is a plus point. **Benefits** - International work environment and flat organization - Team culture - highly practical and results-oriented. - Free training and development, constantly improve yourself. - Fast-moving, challenging, and unique business problems. - Competitive salary. - Casual work attire **Why Join arenaflex?** At arenaflex, we offer a dynamic and supportive work environment that's perfect for individuals who are passionate about delivering exceptional service. Our team culture is built on collaboration, innovation, and a commitment to excellence. We believe in empowering our employees to grow and develop their skills, and we offer a range of training and development opportunities to help you achieve your career goals. If you're a customer-focused individual with a flair for Mandarin, we'd love to hear from you! Apply now to join our team and be part of our mission to revolutionize the way people access financial services in ASEAN. **How to Apply** If you're interested in this exciting opportunity, please submit your application through our website. We can't wait to hear from you and learn more about your skills and experience. Apply for this job