Customer Experience Representative - Tolling Operations (Full-Time)

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Join our dynamic team as a Customer Experience Representative - Tolling Operations, working remotely and supporting commercial and public sector clients. As a key member of our customer service team, you will handle inbound inquiries, troubleshoot basic technical issues, and provide exceptional service to customers. This is an excellent entry-level opportunity for those looking to start their career in customer service.

*Position Overview:**

Provide top-notch customer service and support to commercial and public sector clients via inbound customer service interactions
Troubleshoot basic technical issues and resolve customer complaints in a timely and professional manner
Represent our company and its clients with exceptional customer service skills, ensuring a positive customer experience
Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction

*Responsibilities:**

Handle inbound and outbound contacts in a courteous, timely, and professional manner
Listen to customers, understand their needs, and resolve customer issues
Research systems to find missing information and coordinate with other departments to resolve issues
Follow client program processes and perform tasks in a courteous and professional manner
Utilize systems and technology to complete account management tasks
Accurately document and process customer claims in appropriate systems
Adhere to all attendance and work schedule requirements