Job Description
At arenaflex, we're passionate about empowering small and growing businesses in Europe to thrive. Our mission is to become the go-to software solution for these businesses, simplifying their daily operations and helping them reconnect with the joy of running their business. We're a fast-paced, energetic, and innovative team dedicated to bringing the best solutions to our customers. **Join Our Customer Relations Team** We're seeking a talented Customer Relations Ambassador to join our dynamic team. As a Customer Relations Ambassador, you'll be the face of arenaflex, providing exceptional customer experiences through all communication channels. You'll be the first point of contact for our customers, answering their queries, resolving their issues, and educating them about our products. Your primary goal will be to make our customers feel valued, heard, and supported. **Key Responsibilities:** * Answer incoming calls, emails, and web chats from customers in a timely and professional manner. * Address customer queries, questions, and escalations promptly and professionally, providing first-line advice on general issues. * Maintain accurate and consistent record keeping, updating notes on the database to ensure seamless communication and issue resolution. * Handle customer complaints efficiently, escalating when necessary to senior management to ensure timely resolution. * Assist senior management by identifying trends and issues for improvement, providing valuable insights to enhance our customer service. * Gather feedback from customers and communicate it effectively within the company to drive continuous improvement. * Develop an in-depth understanding of our systems and equipment to provide expert advice to colleagues from other departments. **Your Story** We're looking for a talented individual who is eager to learn and grow with us. You'll be passionate about helping others and willing to go the extra mile for our customers. You'll have strong communication skills and be fluent in Croatian and English. You'll be fixated on the customer, confident in communication and interpersonal skills, fiercely competitive, and relentless when it comes to goals and targets. **Essential Qualifications:** * Strong communication and interpersonal skills * Fluency in Croatian and English * Previous experience in a similar role is desired but not mandatory * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving skills and ability to think critically * Excellent time management and organizational skills **Preferred Qualifications:** * Experience in a customer-facing role, preferably in a software or technology company * Knowledge of CRM systems and customer service software * Ability to work in a team environment and collaborate with colleagues * Strong analytical and problem-solving skills * Experience with customer feedback and complaint resolution **The Perks of Working at arenaflex** * Permanent contract with a 6-month probation period * Work in a friendly, comfortable, and relaxed environment * Enjoy flexible working hours that align with team needs * Weekday shifts only: no nights, weekends, or holidays * Receive up to 26 days of vacation * 3 fully paid days for unexpected health issues * Monthly food allowance, and other benefits like Health Check * High-quality hardware is provided for work, ensuring a smooth working experience * Structured onboarding program for all new employees **Our Commitment to Diversity and Inclusion** arenaflex is proud to be an equal opportunity employer. We're committed to creating an inclusive environment where everyone, regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background, can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. **How to Apply** If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, please submit your application. We're excited to hear from you and look forward to welcoming you to arenaflex! Apply for this job