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<div><p>Customer Relations Manager</p> <p>Temporary - Permanent</p> <p>£36 Per Hour Umbrella</p> <p><b>Crawley</b></p> <p>Hamilton Woods Associates are currently recruiting for a Customer Relations Manager to work across several sites and act as the main post of contact for customers.</p> <h2>Duties and Responsibilities of the Customer Relations Manager :</h2> <p>Act as the main point of contact for customers, providing support and guidance from reservation through to aftercare.</p> <p>Conduct pre-handover inspections to ensure homes meet quality standards before completion.</p> <p>Manage post-completion defects, snags and warranty issues, ensuring all items are logged, monitored and resolved within agreed timescales.</p> <p>Carry out customer courtesy visits and accurately record identified issues on internal systems.</p> <p>Handle escalated customer complaints and work towards timely, fair and customer-focused resolutions.</p> <p>Liaise closely with site teams, build managers, contractors and the customer service department to keep customers updated and ensure work is completed to standard.</p> <p>Support the delivery of high customer satisfaction scores, including NHBC 8-week and 9-month surveys.</p> <p>Educate customers around warranty coverage, aftercare processes and what they can expect after moving in.</p> <p>Identify trends or recurring issues and provide feedback to internal teams to drive continuous improvement.</p> <p>Maintain accurate documentation, progress updates and weekly reports for management.</p> <p>Ensure all customer int...</p></div> #J-18808-Ljbffr
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