Job Description
- *Unlock a Rewarding Career in Customer Service with arenaflex** Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our Customer Relations Team at arenaflex, where you'll have the opportunity to work from home or on-site in our Orlando office, serving as a vital link between our customers and our team of dedicated healthcare professionals. **About arenaflex** arenaflex is a leading healthcare company that's dedicated to transforming the way healthcare is delivered. With a clear purpose to bring our heart to every moment of your health, we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our Heart At Work Behaviors support this purpose, empowering our team members to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. **Job Summary** As a member of our Customer Relations Team, you'll play a critical role in supporting our retail pharmacy stores by responding to customer calls, emails, and letters in a manner that reflects our company's purpose and values. You'll serve as a customer advocate, researching, responding, or interpreting company procedures or policies to delight our valuable pharmacy customers. With excellent communication skills, you'll review and process incoming phone calls, emails, and letters, responding to customers either on the phone or via written communications. Collaboration skills are also essential, as you'll partner with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner. **Responsibilities** * Respond to customer calls, emails, and letters in a manner that reflects our company's purpose and values * Serve as a customer advocate, researching, responding, or interpreting company procedures or policies to delight our valuable pharmacy customers * Review and process incoming phone calls, emails, and letters, responding to customers either on the phone or via written communications * Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner * Provide exceptional customer service, upholding our goals of delivery through the execution of responsiveness, reliability, and professionalism * Work collaboratively with team members to achieve shared goals and objectives * Participate in ongoing training and development to enhance skills and knowledge **Available Work Shifts** * Monday-Friday, 10:30am to 7:00pm (EDT) * Sunday-Thursday, 10:00am to 6:30pm (EDT) * Tuesday-Saturday, 10:00am to 6:30pm (EDT) **Pay Range** The typical pay range for this role is: * Minimum: $17.00 * Maximum: $27.90 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is eligible for a arenaflex bonus, commission, or short-term incentive program in addition to the base pay range listed above. **Benefits** In addition to your compensation, you'll enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. arenaflex offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, arenaflex employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. **Required Qualifications** * Must have a minimum of 1 consecutive year experience in customer service * Excellent communication, organization, and follow-up skills * Ability to articulate program details to customers over the telephone and in writing * Strong PC skills, including the ability to toggle from different applications * Microsoft (MS) Windows-based applications and MS Office proficiency * Flexibility in work schedule and ability to complete paid company training program **Preferred Qualifications** * Bilingual in Spanish * Prior inbound Call Center experience * Previous experience working from home a plus * Prior retail experience or Pharmacy experience **Education** Verifiable High School diploma, GED, or equivalent experience **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity to join our Customer Relations Team at arenaflex. Please visit our website to learn more about this role and to submit your application. Apply for this job