Job Description
Job Title: Customer Representative, Fully remote
Duration: 6 plus month with possible extension
Pay Range: $19.00/hr. to $20.00/hr.
Schedule: Monday- Friday 7am-8pm CST with rotation weekends
- Duties:
- Ability to work in a fast-paced environment, handling high volume of both inbound and outbound calls and working offline if the business needs. Solid knowledge of prescription drug reimbursement, including insurance plan types, PBM and major medical benefits, prior authorizations and appeals processing.
- Must be organized, detail-oriented and able to document cases clearly and accurately in accordance with the program guidelines. Good communication skills are essential, both internal and external. Knowledge of Medicare benefits, enrollments and LIS assistance.
- Plans and organizes work assignments, set priorities and completes work with a minimum of supervision. Adheres to the service policy and principles of the company, as well as the program guidelines set by the department. Participates in cross-training to perform all roles within the department.
- Communicates effectively and professionally with our program partners to assure the best possible service for our patients and partners. Other duties as assigned. Physical Demands: May sit seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed.
- Finger dexterity to operate office equipment required. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Work Environment: Work from home fully remote.
Experience:
At least 2 years of healthcare and /or Health call center experience that includes problem resolution, business writing, quality improvement and customer service.
6 months of working in a virtual role where the supervisor is not physically in the same space
6 months of PBM/pharmaceutical related work strongly desired
6 months of High-Volume Call Center strongly required.
Education:
High School Diploma or GED required
Employee Benefits:
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
· Four options of medical Insurance
· Dental and Vision Insurance
· 401k Contributions
· Critical Illness Insurance
· Voluntary Permanent Life Insurance
· Accident Insurance
· Other Employee Perks
About LanceSoft
LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
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