Job Description
About the position
As a Customer Retention Advisor (Remote), you will be providing customer service over the phone and/or email and help customers with their pre-sales queries. You will be responsible for keeping warm business leads by contacting both new and existing clients and prospects. Answer pre-sales questions from customers, educate them about products and services and work closely with Account/Sales Manager to close deals and expand our client’s business.
- Responsibilities
- Securing sales in the form of retaining customers, contributing towards achieving monthly sales targets both individually and as part of a team
- Acting as the first point of contact for all customers who are requesting to cancel their service
- Make outbound phone calls to customers that want to cancel their Service Agreement to explain the benefits of their coverage
- Gathering information about customer complaints; develop aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Reviewing and updating account histories & client information such as addresses, phone numbers, and other contact details for future communication purposes.
- Requirements
- Experience in business retention, sales and customer service is a requirement; must be able to execute basic sales skills in a high performance environment
- Advanced problem-solving skills and can effectively communicate with customers and work groups
- Ability to multi-task and have organizational and data entry skills
- Strong attention to detail and the ability to follow directions
- Excellent customer service and communications skills
- Effective listening and analytical skills, as well as the ability to summarize information and offer solutions.
- Strong outgoing personality and great work ethic.
- Flexible work hours and availability for day, evening, night, weekend, and holiday. Overtime may be required
- Must be willing to go through pre-employment background and assessments
- Willing to work remotely
- Benefits
- lucrative compensation program
- medical, dental, and vision benefits
- opportunity for high-potential career growth with a fast-growing company
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